1. Consumer Information
Under the terms of Law No. 144/2015, of September 8, as currently in force, in the event of a consumer dispute, the consumer may turn to an Alternative Dispute Resolution (ADR) entity for consumer disputes.
Alternative Dispute Resolution for Consumer Disputes encompasses mechanisms such as mediation, conciliation, and arbitration, allowing for the resolution of consumer disputes outside the courts in a manner that tends to be simpler, faster, and more accessible.
This information is provided in compliance with the legal disclosure requirements applicable to suppliers of goods and service providers who offer products or services to consumers.
2. What are consumer disputes?
Consumer disputes are defined as conflicts that may arise between a consumer and a business regarding the purchase of goods or the provision of services.
In the case of Hélder Madeira, these disputes may relate, for example, to orders placed through the online store, products purchased, deliveries, payments, returns, complaints, or other aspects related to the consumer relationship.
3. Prior contact with Hélder Madeira
Before turning to an Alternative Dispute Resolution (ADR) body for consumer disputes, consumers may contact Hélder Madeira directly so that the situation can be reviewed and, whenever possible, resolved directly.
To that end, you may use the following contact information:
Hélder Madeira – Olive Industry and Trade, Sole Proprietorship, Lda.
Email: geral@heldermadeira.com
Phone: +351 281 326 175
Address: Estrada do Arraial, Vale Caranguejo S/N, 8800-228 Tavira
4. Competent Alternative Dispute Resolution Entity
Without prejudice to the consumer’s right to seek redress from another competent entity in accordance with the law, the following Alternative Dispute Resolution (ADR) entity for consumer disputes may be contacted:
CIMAAL – Algarve Center for Information, Mediation, and Arbitration of Consumer Disputes
Address: Avenida 5 de Outubro, No. 55, Ground Floor, Suite D, 8000-075 Faro
Phone: +351 289 823 135
Email: info@consumoalgarve.pt
Website: www.consumoalgarve.pt
CIMAAL is an alternative consumer dispute resolution organization operating in the Algarve region, enabling consumers and businesses to resolve consumer disputes through information, mediation, conciliation, and arbitration procedures.
5. Official List of RAL Entities
Consumers can view the updated list of Alternative Dispute Resolution (ADR) entities for consumer disputes available in Portugal through the Consumer Portal.
Consumer Portal: www.consumidor.gov.pt
This list identifies the existing RAL entities, their territorial and subject-matter jurisdiction, and their contact information.
6. Complaints Book
Hélder Madeira maintains both a physical and an electronic guestbook, in accordance with applicable laws.
The Electronic Complaint Book is available at:
Submitting a complaint in the Complaints Book does not prevent the consumer from seeking assistance from an Alternative Dispute Resolution (ADR) entity for consumer disputes, when applicable.
7. Governing Law
This information is provided in accordance with Portuguese and European legislation applicable to alternative dispute resolution for consumer disputes, specifically Law No. 144/2015 of September 8, as currently in force.